Tenantry is a product of ADAK Ventures LLC. If something is broken, confusing, or missing, write to us — a person reads it.
Email: assistant@tenantry.pro
We aim to reply within two business days. There is no phone line: written requests give us the detail we need and give you a record of what was said.
The more of this you can tell us, the faster we can help:
Please do not send passwords, one-time codes, or full bank or card numbers. We will never ask you for them.
Billing. Owners are billed monthly for occupied properties. To add or change a payment method, or to cancel, use the subscription screen in the app or write to us.
Deleting your account. You can delete your account under More → Delete Account in the app — see Delete your account for the steps and what is kept. Deletion is permanent. If a lease is still active, tell us first — a lease involves another party, and records tied to it may need to be settled before the account can be removed.
Your data. To request a copy of your data or ask a privacy question, email us with the subject “Privacy request” and we will respond as described in the Privacy Policy.
A lease or payment dispute. Tenantry records what owners and tenants enter; it is not a party to your lease and cannot adjudicate a disagreement between you. We can help you find the records and the audit trail.
If you believe you have found a security vulnerability, email assistant@tenantry.pro with “Security” in the subject. Please give us a reasonable chance to fix it before disclosing it publicly.